Contact and Support
Support for a TomCare product runs through Amazon, because that is where the order sits and where a refund or a replacement can actually be issued. The two cards below split the job in half.
About an order
Order Problems Go to Amazon
A TomCare order stays on Amazon from the moment it is placed until it is refunded. Whoever picks the case up needs the order number, the delivery record and the payment on file, and all three already sit on that page. Starting from your order history saves a round of back and forth. What the route covers:
- Delivery that stalled, ran late or never showed up
- Returns, refunds and printing a return label
- A replacement for a damaged frame or light
- A charge that looks wrong on the card statement
- A stake, pouch or fixing that never arrived
- Opening a claim against the seller
Warranty work goes down the same path. On a folding frame or a pack of solar stakes, a swap or a refund inside the return window beats waiting on a repair.
About the product
Product Questions Are Answered Here
Most of them come down to two things. Which kneeler version am I looking at, and why did my solar light quit after an hour? The second is nearly always the panel. A fixture that charged in dappled shade has stored an hour of light and will give you exactly that.
- Kneeler positions and folding
- Solar lights across the range
- Pad width, load rating, runtime
- Setup and troubleshooting
- Full FAQ
A brand new solar light that does nothing on night one is usually still switched off. That single step clears most of these before anyone needs to contact anybody.
TomCare company address
Room 512, Jingyun Building, No.2003 Baoyuan RoadXixiang Street, Baoan District
Shenzhen, Guangdong
Post reaches the company here, though anything tied to an Amazon order still has to be settled on Amazon. That is the only place a refund, a replacement or a delivery claim can be processed.
About this website
shoptomcare.com covers the TomCare range: which products exist, what changes between versions, and which one suits the job in front of you. Running costs are covered by the Amazon Services LLC Associates Program, so a small share of a qualifying sale comes back here and what the buyer pays is unchanged. No inbox and no phone line operate from this site, since an order can only be settled on the platform that took it.
Questions about the site rather than a product can go through the contact form on its WHOIS record.